What are your Hours of business?
Monday to Friday 9 -4 Closed Saturday and Sunday
We are closed Dec 20 to Jan 3 We take orders and answer emails, but No orders are shipped during this time frame .
Why is shipping seem so expensive for a small order ?
# 1 All items are set for BULK LARGE BOX shipping calculations. If you need a small order email for a ship quote
#2 All orders no matter how small are required to be insured- fees start 2.75 & go as high as 5.75 for insurance, signature delivery fees are 3.75 which assures that only you get your order,+ $5.00 handling is charged in the ship to price .
Our shipping policy is clearly stated on the web site ,it includes signature delivery and insurance for your cost and ours in case of loss and we have a 10.00 handling fee included in that shipping price on all orders regardless of the size of the order. We do not ship any other way.Look in our free shipping section for single item deals!
#3 Shipping is set for wholesale quantity bulk orders to insure that our customers who sell retail will have a profit margin when reselling the item.
EXAMPLE :#1 if you buy 1 dozen pairs of eyelashes @10.95 a dozen with 19.00 shipping =$29.95 total divide by 12 pairs each pair becomes 2.49 a pair
but if you buy 3 dozen pairs of eyelashes@10.95 a dozen with shipping 19.00 =$50.50 total divide by 36 pairs each pair then becomes 1.40 a pair
Why do we set shipping so high?
Since we do not have a minimum order requirement ,you can place a small order with us and not invest a large sum of money to try our products. We do this to ensure that our customers who sell retail will have a profit margin to resell the product that they buy from us. All orders have a $10.00 handling fee built into the ship price .
Email us for a small order ship quote on 1-2 items.
How can I buy 1 item ?
You can email us for a retail price or go to our new retail outlet web site . www.discountbestbuy.com If you don't see what you want email us we will get it for you.
When will I get my order?
All orders are processed within 24 -72 business hours,unless we are waiting for a cargo ship delivery for a item that is back ordered in that case in may take 7-10 business days and up to 3 weeks for out of stock Red cherry eyelashes and Wigs.
What is your return policy ?
See our return policy page and wholesale policy page plus it is stated on pages though out our web site.
Do we drop ship ?
Sorry Not any more, due to the high rise of credit card fraud.
Will we ship to unconfirmed or different address other then your bill to address ?
No ,Due to rise of charge backs and fraud We prefer all ship to address be the bill to address in your pay pal account but we realize that is not always possible, we will contact you for a address confirmation plus all orders will need to be signed for at time of delivery . To confirm your address with pay pal see below info
- Add a credit card to your PayPal account. PayPal will confirm the credit card billing address (i.e., the address where you receive your credit card statement).
- Apply for PayPal Buyer Credit. If you’re approved, the address on your application will be a Confirmed Address.
- Alternate address confirmation. This process takes several days and is only available for U.S. accounts. To learn more, log in to your PayPal account and visit the Alternate Address Confirmation page
Can I buy 1 item ?
Look in the single item category or Email us we will give you a retail price for that item
Can I phone in a order ?
No, all orders must be placed online through our secure locked checkout system.
Can I use a Credit card ?
Yes, You can use your credit cards though Pay Pal's secure payment processor, a pay pal account is NOT needed
Do you take checks and Money orders?
No checks due to the rise of fraud, email us if you want to send a postal money order only.
What happens if items are not in stock?
If a substitute is available we will fill your order with the closest item,or email /or call for approval if item is not similar, if no substitute is available the order is shipped without it.We do not substitute eyelashes #or wigs colors unless you request it .
We will substitute Red Cherry brand with Stardell lash,Bliss or ICE brand .
Your money is returned for that item within 24-48 hours after shipping only if a substitute is not available
What is your handling fee?
all orders have a 10.00 handling fee built into the shipping price it is non refundable even if your order has out of stock items in it.
Do you ship Internationally ?
Yes,email us with items interested in we will send you a ship quote but
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.
Can I cancel a order?
You can cancel within 12-24 hours -if your order is already processed you will be charged a restock fee. If you have questions email before paying for your order.* Canceled orders or customer "change of mind" orders,returned orders,and return payment due from not reading the terms and conditions or FAQ section including processing times,delivery times,returned packages to us from shipper due to customer unable to sign for signature delivery packages from the shipper, will also be charged 15% transaction fee/restock fee
Why is my item out of stock when I ordered it said unlimited availability?
Unless items are in the Free shipping/single item category where our inventory is regulated, we cannot control if customers place large bulk orders online and in turn purchase all our available current in stock inventory for a item. Most all our products will say "unlimited availability" and most all of our products come in on a regular basis monthly.Again email us if you are on a time frame for a order delivery deadline before completing payment for your order.We can always send you a link to complete payment for your order when you decide.